Printing Times and Delivery for Personalised Golf Balls
Standard printing times - 2-3 days
Express 24 hour - Usually shipped the next working day
Super Express - Shipped the same day if ordered before 12pm
Note: These time are working days and delivery times needed to be added to the above.
Printing options (as shown below) are how long it takes for us to print your order. We print in-house to ensure that our printing time are the fastest in the industry.
If you need your order in a hurry we suggest that ypu choose our Express 24 hour or Super Express same day print (additional cost).
Step 1: Select your printing times on the golf balls customiser (see below)
To order, select the ball you require,then uploaded the photo, logo or text for printing.
You will see a printing options section above the quantity and add to cart buttons. This will automatically default to the standard 2-3 day lead times, Express and Super Express options can be selected here and it will tell you the additional cost for each one.
Step 2: Your delivery options
Printing times are all about how long it take us to print your order, you will also need to select your delivery method at the checkout (see above). The time it takes for us to print plus the time it takes for delivery is the estimated time for you to receive your order. For example, you select the standard 2-3 working days for printing and 2-3 day for delivery and your order will be with you in a maximum of 6 working days. When you select your delivery method in the checkout you will see an estimated date for your delivery this is based on these two time scales.
The estimated delivery date in the checkout is later than I wanted, how do I change it?
Click on our logo in the top left hand corner of your screen then click the Shopping Cart on the top right of the home page us the black Shopping Cart button to navigate back to your cart. From here you will see the balls you selected and the personalisation, between these are the printing lead times, your selected method will be highlighted. Change to your desired lead time, the total will change to add on the extra charge then click Proceed to Checkout. When you select a delivery method the estimated delivery day will be updated. Your estimated date of delivery will also be displayed on your order confirmation.
Frequently asked questions:
Will you contact me to let me know when my order will arrive?
If you have selected the 2-3 day delivery Royal Mail will email you the day before delivery, this will contain a tracking link and estimated delivery time. As our parcels do not require a signature it may be left in a safe place on your property or with a neighbour, if this does happen a 'Something for You' card will be put through your door.
Orders dispatched on the next working day service will receive an email from Royal Mail/DPD the day before delivery with your tracking link and estimated delivery times. Orders shipped with DPD and the timed services will receive an email on the morning of delivery around 11am with your one-hour delivery window (although this is not always the case with the before 10:30am or before 12pm deliveries). Within this email you will have the option to leave in a safe place or deliver to a neighbour. The DPD app also contains useful functions to track your driver and also receive a 'You're Next' notification.
You may need to check your junk folder if you haven't received an email from either provider on your expected morning of delivery.
I selected next-day delivery on my personalised order but didn’t receive my balls the day after I ordered them?
See above, 'How long will it take to print my order', and refer back to the lead time selected which will show on your order confirmation. Standard printing lead times are 2-3 working days for personalised golf balls. Your order confirmation email will show your estimated delivery date based on printing lead times and delivery method selected.
It's been over the stated time and I haven't received my order or my tracking link says the parcel has been delivered but I don't have it?
Firstly check around your property and any safe places to see if your parcel has been left, also check with your neighbours to see if it has been taken in. We sometimes see this happen where a 'Something for You' card hasn't been left. If you don't manage to locate the parcel drop us and email with your order number and the details and we will raise this with the delivery provider, they do normally take 48 hours (during the week) to come back with initial feedback so bare with us while this happens. If the parcel is deemed to be lost we will re-print and dispatch as a priority.
To discuss your requirements further or for more information please call us on: 01491 526107.
Or email us at: firstname.lastname@example.org